Item delivered Fri went wrong Sun, collected by them Mon. And they are saying 2 weeks for replacement. It was originally ordered over the internet. I could get it quicker if I ordered it as a new customer on their website.How long does a company have to deliver a replacement after collecting a faulty item.?depends on what it is. up to 6 weeks for furniture 10 days to 4 weeks for other stuff. would depend if its coming from a shop, or direct from supplier or factory.How long does a company have to deliver a replacement after collecting a faulty item.?I would not have let the faulty one go until I had a replacement.Now you have paid for something you hav'nt got I hope you have proof of senting it backHow long does a company have to deliver a replacement after collecting a faulty item.?This will be detailed in the company's T%26amp;Cs of sale online. You will have agreed to those T%26amp;Cs when you proceeded with the online order.
A lot of suppliers won't replace goods before they have the originally delivered item in their possession, as they may need to check that it is a fault with the item and not caused by user error.
Just checked their website and it does say that they reserve the right to inspect the product and verify the fault. This will be in accordance with the Sale of Goods Act (as amended).
